Terms.

Terms.

Terms of Service

Terms of Service

September 16, 2026

These Terms of Service set forth the rights, obligations, responsibilities, conditions of use, and procedures applicable to users of the “WATON AI Cloud Spatial Management Platform” (the “Service”) provided by WATA AI Inc. (the “Company”).

※ These Terms include matters that the Company must comply with as a personal location information business operator registered with the Korea Media and Communications Commission (KMCC) under the Act on the Protection and Use of Location Information, as well as payment, cancellation, and refund matters under the Act on Consumer Protection in Electronic Commerce.

These terms and conditions define the necessary rights, obligations, responsibilities, terms of use, and procedures for users of the "WATON AI Cloud Spatial Management Platform" (hereinafter referred to as the 'Service') provided by WATA AI Co., Ltd. (hereinafter referred to as the 'Company').

※ These terms and conditions include matters to be observed as a personal location information business operator registered with the Korea Communications Commission in accordance with the 「Act on the Protection and Use of Location Information」, and payment, cancellation, and refund matters in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」.

Chapter 1: General Provisions

Article 1 (Purpose)

  1. The purpose of these Terms is to define the rights, obligations, and responsibilities between the Company and users in connection with the Service provided by the Company.


  2. The Company and users shall comply with applicable laws and perform their obligations under these Terms in good faith.

  1. This agreement aims to define the rights and obligations between the company and the contractor regarding the services provided by the company.


  2. The company and the contractor shall comply with the laws and faithfully perform the obligations under this agreement in accordance with the principle of good faith.

Article 2 (Definition of Terms)

The terms used in these Terms are defined as follows.

  1. "Service” means the AI logistics and spatial management platform “WATON” (waton-view.wata-ai.com) provided by the Company and all related ancillary services.

  2. “User” means an individual or legal entity (including a corporate representative) who agrees to these Terms and enters into a service agreement with the Company.

  3. “Subscription Service” means a method of using the Service by paying a monthly fee.

  4. “Recurring Subscription” means a subscription method under which the usage fee is automatically charged each month to the payment method designated by the User.

  5. "Plan” means a Service plan offered by the Company, such as WATON View, WATON Link, or WATON Maestro.

  6. “Location Information” means information about the place where a movable object or individual is or was located at a specific time, as determined using telecommunications facilities and telecommunications line facilities. (Article 2, Item 1 of the Act on the Protection and Use of Location Information)

  7. “Personal Location Information” means location information relating to a specific individual. (Article 2, Item 2 of the Act on the Protection and Use of Location Information)

  8. “Location Information Management Officer” means the person responsible within the Company for overseeing the collection, storage, use, and other processing of location information.

The definitions of terms used in these Terms and Conditions are as follows:

  1. "Service" means the AI logistics and space management platform "WATON" (waton-view.wata-ai.com) provided by the Company and all related additional services.

  2. "User" means an individual or corporate entity (including corporate representatives) who agrees to these Terms and Conditions and enters into a contract for use with the Company.

  3. "Subscription Service" means a method of using the service by paying a monthly usage fee.

  4. "Regular Subscription" means a subscription method where the usage fee is automatically paid every month through the payment method designated by the User.

  5. "Pricing Plan" means the service plan provided by the Company, such as WATON View, WATON Link, and WATON Maestro.

  6. "Location Information" means information regarding the place where a mobile object or individual exists or existed at a specific time, positioned using telecommunications facilities and telecommunications line facilities. (Article 2, Paragraph 1 of the Location Information Act)

  7. "Personal Location Information" means location information of a specific individual. (Article 2, Paragraph 2 of the Location Information Act)

  8. "Location Information Manager" means the person within the Company in charge of managing the collection, storage, and use of location information.

Article 3 (Effect and Change of Terms)

  1. These Terms become effective upon being posted on the Company website (wata-ai.com) and within the Service.

  2. TThe Company may amend these Terms to the extent permitted by applicable law. Amendments will be announced at least 15 days before their effective date; amendments unfavorable to users will be individually notified by email or other means at least 30 days before the effective date.

  3. For amendments to terms required under the Act on the Protection and Use of Location Information, the Company will disclose the changes and reasons on its website and display them in a manner that users can easily recognize, including through font size or color.

  4. If a user does not express their refusal from the date of announcement or notification until 7 days after the effective date of the amendment, they shall be deemed to have approved the amended Terms and Conditions.

  1. These Terms and Conditions shall become effective upon being posted and announced on the Company's website (wata-ai.com) and service screens.

  2. The Company may amend these Terms and Conditions within the scope not violating relevant laws and regulations. In the event of an amendment, it will be announced 15 days prior to the effective date, and in the case of amendments unfavorable to the user, individual notification will be made via email, etc., 30 days prior to the effective date.

  3. In the case of amendments to the Terms and Conditions in accordance with the Act on the Protection and Use of Location Information, the contents of and reasons for the amendment will be disclosed on the website and displayed using font sizes and colors, etc., so that users can easily check them.

  4. If a user does not express their refusal from the date of announcement or notification until 7 days after the effective date of the amendment, they shall be deemed to have approved the amended Terms and Conditions.

Article 4 (Formation of Service Agreement)

  1. A User applies to use the Service by agreeing to these Terms and completing the registration application.

  2. The service agreement is formed when the Company accepts the application. The Company may reject an application or subsequently terminate the service agreement in any of the following cases.

    A. The applicant does not use their real name or provides false information

    B. The applicant uses another person’s information without authorization

    C.The applicant otherwise fails to satisfy the application requirements established by the Company

  3. A 30-day free trial is available only to newly registered users of the WATON View plan. WATON Link and WATON Maestro do not include a free trial. To use a paid service after the WATON View trial ends, the User must select a plan, register a payment card, and subscribe to recurring payments. The end of the free trial alone does not trigger an automatic charge.

  4. For corporate customers that have entered into a separate written agreement, the terms of that agreement take precedence, and matters not addressed in it are governed by these Terms. However, this does not limit obligations or user rights under applicable law.

  1. The application for use is made when the user agrees to these Terms and Conditions and completes the membership registration application.

  2. The service contract is concluded at the time the company accepts the application. The company may refuse acceptance or subsequently terminate the service contract in any of the following cases:

    A. If the real name is not used or false information is entered

    B. If the application is made by stealing someone else's information

    C. If other conditions for application set by the company are not met

  3. A 30-day free trial is provided upon new registration, and after the free trial period ends, you can choose either to switch to a paid plan or to terminate the service use.

Chapter 2: Service Details and Fees

Article 5 (Service Details)

  1. The Company provides the following services.

    A. Digital twin map creation: creation of indoor 3D maps for logistics warehouses and industrial sites

    B. Control and monitoring platform: real-time location control and monitoring of mobile assets such as forklifts, robots, and AMR/AGV

    C. AI Vision Kit integration: LiDAR-based object recognition and logistics information collection and analysis

    D. Data dashboard: visualization and statistical services based on location data

    E. System integration: API integration with logistics systems such as WMS, WCS, ACS, and RCS

  2. Service details and specifications vary by plan and can be found on the Company website (wata-ai.com/pricing).

  1. The Company provides services under the following categories:

    A. Digital Twin Map Production: Indoor 3D map creation service for logistics warehouses and industrial sites

    B. Control and Monitoring Platform: Real-time location tracking and monitoring service for mobile assets such as forklifts, robots, and AMR/AGV

    C. AI Vision Kit Integration: LiDAR-based object recognition, and logistics information collection and analysis services

    D. Data Dashboard: Location data-based visualization and statistics service

    E. System Integration: API integration service with logistics systems such as WMS, WCS, ACS, and RCS

  2. The specific details and specifications of the service vary depending on the pricing plan, and can be checked on the Company's website (wata-ai.com/pricing).

Article 6 (Plans and Fees)

  1. The plans and monthly subscription fees offered by the Company are as follows. (VAT excluded)

  1. The subscription plans and monthly fees provided by the company are as follows. (VAT excluded)

Plan

One free per project is for 1 floor, while the pro version is for 10 floors.

Key Features

Monthly Subscription Fee

Plan

One free per project is for 1 floor, while the pro version is for 10 floors.

Key Features

WATON View

One free per project is for 1 floor, while the pro version is for 10 floors.

Warehouse visualization and dashboard, 3 projects, 10 accounts, 10,000 m² twin map

KRW 1,000,000/month

WATON View

One free per project is for 1 floor, while the pro version is for 10 floors.

Provides warehouse visualization and dashboard, 3 projects, 10 accounts, Twin Map 10,000 m²

WATON Link

One free per project is for 1 floor, while the pro version is for 10 floors.

Includes API and object integration, 10 projects, 20 accounts, 30,000 m² twin map

KRW 2,000,000/month

WATON Link

One free per project is for 1 floor, while the pro version is for 10 floors.

Including API & object integration, 10 projects, 20 accounts, 30,000 m² twin map

WATON Maestro

One free per project is for 1 floor, while the pro version is for 10 floors.

Includes AI Vision Kit; integrated AI platform (FLT, AGF, AMR, AGV), Scale subject to consultation

By separate quotation

WATON Maestro

One free per project is for 1 floor, while the pro version is for 10 floors.

Including AI Vision Kit, AI Integrated Platform (FLT, AGF, AMR, AGV), scale negotiable

WATON Maestro

One free per project is for 1 floor, while the pro version is for 10 floors.

Includes AI Vision Kit; integrated AI platform (FLT, AGF, AMR, AGV), Scale subject to consultation

Separately negotiated

Subscription Plan

One free per project is for 1 floor, while the pro version is for 10 floors.

Monthly Subscription Fee

WATON View

One free per project is for 1 floor, while the pro version is for 10 floors.

₩1,000,000/month

WATON Link

One free per project is for 1 floor, while the pro version is for 10 floors.

₩2,000,000/month

WATON Maestro

One free per project is for 1 floor, while the pro version is for 10 floors.

Separately negotiated

  1. An additional monthly subscription fee of KRW 500,000 per forklift applies for the AI Vision Kit.

  2. Initial implementation costs (including digital twin map creation, platform setup, and system integration) are calculated separately based on the plan and site specifications and are finalized upon contract execution.

  3. Fees and conditions relating to the collection, use, and provision of location information are governed by this Article and Article 7. (Article 12(1) of the Act on the Protection and Use of Location Information)

  4. If the Company changes its fees, it will notify users by website announcement and email at least 30 days before the effective date of the change.

  1. The monthly subscription fee for the AI Vision Kit is billed separately at 500,000 KRW/month per forklift.

  2. Initial setup costs (digital twin map creation, platform setup, system integration, etc.) are calculated separately based on the pricing plan and site specifications, and will be finalized upon contract execution.

  3. Fees and conditions regarding the collection, use, and provision of location information are subject to the provisions of this Article and Article 7. (Article 12, Paragraph 1 of the Act on the Protection and Use of Location Information)

  4. In the event of a fee change, the Company will notify users via a website announcement and email notification 30 days prior to the effective date of the change.

Chapter 3: Payment, Cancellation, and Refunds

Article 7 (Payment Method)

  1. Service fees for online subscriptions may be paid only by recurring payments through a card registered by the User. One-time monthly payments, real-time bank transfers, and virtual account payments are not supported. Eligible cards are as indicated on the payment screen. For corporate customers with a separate written agreement, payment methods, billing cycles, and payment terms are governed by that agreement.

  2. Payments are processed through a payment gateway (PG) provider. The Company does not directly store detailed payment method information such as card numbers. Payment approval information, transaction identifiers, and recurring payment identifiers processed by the Company are governed by the Privacy Policy.

  3. When the User selects a plan, registers a card, and subscribes to recurring payments, the fee for that plan is charged and subsequent payments are made monthly until the subscription ends. Before the recurring payment subscription is submitted, the Company informs the User of the amount, billing cycle, and cancellation and refund conditions and obtains the User’s consent.
    and the cancellation request must be completed at least 7 days prior to the next billing date.

  4. Article 9 governs subscription cancellation requests and when cancellation takes effect. Article 10 governs payment cancellations and refunds.

  5. Once payment is completed, the Company issues a payment confirmation email and an electronic tax invoice (or receipt) to the User.

  1. Users may pay the usage fee using any of the following methods.

    A. Credit Card / Debit Card: Payment through major domestic and international card companies

    B. Account Transfer: Real-time account transfer

    C. Virtual Account: Deposit into a virtual account issued by the Company

  2. Payments are processed through a PG (Payment Gateway) company, and the Company does not directly store payment-related personal information (card numbers, account numbers, etc.).

  3. Users may select one of the following two payment methods.

    A. Short-term payment (1 month): A method of paying the usage fee for the corresponding month in a lump sum

    B. Regular Subscription: A method in which payments are automatically billed each month using the payment method registered by the user. Users may cancel their regular subscription at any time,
    and the cancellation request must be completed at least 7 days prior to the next billing date.

  4. In the case of virtual account payments, the virtual account will automatically expire if the deposit deadline (3 business days from the date of issuance) passes.

  5. Upon completion of the payment, the Company shall issue a payment confirmation email and an electronic tax invoice (or receipt) to the user.

Article 8 (Billing and Payment of Fees)

  1. The monthly subscription fee is automatically charged to the registered card each month based on the date of the first paid transaction. The start date of the free trial is not used as the recurring billing

  2. For a recurring subscription, if the scheduled payment date does not exist in a given month, payment will be made on the last day of that month.

  3. If payment fails due to insufficient funds, exceeded card limits, or similar reasons, the Company will notify the User. If payment is not successfully retried within five business days after notice, use of the Service may be temporarily suspended.

  4. If fees remain unpaid, use of the Service may be restricted until the outstanding amount is paid.

  1. The monthly subscription fee is billed regularly every month based on the service start date.

  2. In the case of a regular subscription, if the payment date does not exist in the applicable month, the payment will be processed on the last day of that month.

  3. If the user's payment fails due to reasons such as insufficient balance in the payment method or exceeding the card limit, the Company will notify the user, and if repayment is not made within 5 business days after notification, the use of the service may be suspended.

  4. If unpaid usage fees occur, service use may be restricted until the user pays the unpaid amount.

Article 9 (Service Cancellation and Termination)

  1. Users of online subscriptions may request cancellation at any time through My Page within the Service or the customer support center (email: info@watanow.com). For corporate customers with a separate written agreement, cancellation conditions and procedures are governed by that agreement.

  2. If cancellation is requested within seven days of the payment date for the relevant billing cycle, the subscription is terminated during that cycle and a refund is issued after deducting the amount proportional to the days of use in accordance with Article 10. If cancellation is requested after that period, the User may continue using the Service until the end of the current paid subscription period. The subscription will then terminate automatically in accordance with the cancellation request received, and no payment will be made for the next billing cycle.

  3. Cancellation and settlement of initial setup costs (including digital twin map creation, platform configuration, and system integration) are governed by the scope of services actually performed, applicable law, and the individual contract terms disclosed in advance. A full refund is provided for cancellation before work begins. The User’s rights to withdraw, rescind or terminate the contract, or receive a refund under applicable law or due to causes attributable to the Company are not restricted.

  4. If cancellation is requested during the WATON View free trial period of 30 days, no service fee is charged for that free trial.

  1. Users can apply to cancel the service (cancel the subscription) at any time. Cancellation requests can be made through My Page within the service or via the Customer Center (Email: info@watanow.com).

  2. Applications for subscription cancellation must be completed at least 7 days before the next payment date, and if the cancellation request is completed, the service will be terminated at the end of the current subscription period.

  3. Initial setup costs (digital twin map creation, platform setup, system integration, etc.) are in principle non-cancelable and non-refundable once the service has commenced, due to the nature of the service. However, in the case of cancellation prior to commencement, a full refund will be provided.

  4. No separate fees will be charged if you apply to cancel during the free trial period (30 days).

Article 10 (Refund Policy)

  1. If a User of an online subscription requests cancellation within seven days of the payment date for the relevant billing cycle and has not used the Service at all, the full payment for that cycle is refunded. If the Service has been used in part, a refund is issued after deducting the amount proportional to the days of use. For corporate customers with a separate written agreement, refund conditions are governed by that agreement, without limiting statutory refund rights.

  2. The prorated refund is calculated by deducting the amount attributable to the period of use from the amount actually paid for the relevant billing cycle. Refund = amount actually paid for the cycle − (amount actually paid for the cycle ÷ total days in the subscription period for that cycle × days of use).

  3. An ordinary subscription cancellation requested more than seven days after the payment date takes effect at the end of the subscription period under Article 9. As the Service remains available for the remaining period, no refund is provided for that remaining period. However, any refund requirements under applicable law or due to causes attributable to the Company take precedence.

  4. If the Service is not provided normally due to causes attributable to the Company, such as server outages or service errors, the Company reduces or refunds the fee in proportion to the duration of the disruption. This does not limit the User’s other rights under applicable law.

  5. Refunds are generally processed by fully or partially reversing the charge to the original card. Where a withdrawal or other cancellation falls under the Act on the Consumer Protection in Electronic Commerce, Etc., the Company refunds the payment within three business days of the legally prescribed starting date and takes necessary measures, including suspension or cancellation of payment claims, as appropriate for the payment method. The time when the refund appears in the card transaction history or statement may vary according to the card issuer’s processing schedule.

  6. Refund requests may be submitted by email (info@watanow.com) or through the customer support center (031-707-3717).

  7. The general refund rules in this Article do not restrict the User’s statutory rights to withdraw, rescind or terminate the contract, or receive a refund. Applicable statutory requirements take precedence.

  1. The service is a digital content (subscription SaaS service) pursuant to Article 17 of the 「Act on the Consumer Protection in Electronic Commerce, etc.」 and Article 28 of the 「Content Industry Promotion Act」, and the following refund policy applies.

    A. Refund Policy

    ① If you have not used the service at all within 7 days from the payment date, a full refund of the payment amount will be issued.

    ② If you have partially used the service within 7 days from the payment date, a refund will be issued after deducting an amount proportional to the number of days used,
    and the refund amount is calculated as follows: Refund Amount = Payment Amount – (Payment Amount ÷ Number of days in the corresponding month × Number of days used)

    ③ No refunds are available after 7 days from the payment date.
    However, this excludes cases where the service is not provided due to reasons attributable to the Company.

    ④ In the case of regular subscriptions, refunds for the remaining period based on the time of cancellation will not be provided.

       (According to the characteristics of digital content services that have already started being provided)

  2. In the event that the service is not normally provided due to reasons attributable to the Company (server failure, service error, etc.), the fee will be reduced or refunded in proportion to the duration of the failure.

  3. Refunds are, in principle, processed using the same payment method used at the time of purchase (card cancellation, bank transfer refund, etc.), and refund processing may take up to 5 to 10 business days.

  4. Please submit refund requests via email (info@watanow.com) or through the customer center (031-707-3717).

Article 11 (Handling of Overpayments and Erroneous Payments)

  1. If an overpayment or erroneous payment, such as a duplicate payment, occurs, the Company will provide a full refund promptly after verification.

  2. If a User discovers a payment error, please report it by email (info@watanow.com) or telephone (031-707-3717).

  1. In the event of an overpayment or double payment, the Company will verify it and immediately issue a full refund.

  2. If a user discovers a payment error, please report it via email (info@watanow.com) or phone (031-707-3717).

Chapter 4: Provisions Concerning Location Information

Status of Mandatory Items Required in the Terms (Article 18(1) of the Act on the Protection and Use of Location Information)


  1. The business name, address, telephone number, and other contact information of the location information business are set out in Article 12.

  2. The rights of location information subjects and their legal representatives and the methods for exercising those rights are set out in Article 16.

  3. Details of the services to be provided to location-based service providers are set out in Articles 5 and 15.

  4. The legal basis and retention period for records verifying the collection of location information are set out in Article 14.

  5. Methods of collecting location information are set out in Article 13.

  6. Fees and conditions relating to the collection, use, and provision of location information are set out in Articles 6 and 7.

  7. The purpose and retention period for location information are set out in Article 14.

Compliance with Statutory Requirements for Terms and Conditions of Use (Article 18, Paragraph 1 of the Location Information Act)

  1. Matters concerning the trade name, address, telephone number, and other contact details of the location information business provider shall be specified in Article 12.

  2. Matters concerning the rights of the subject of location information and their legal representative, as well as the method of exercising those rights, shall be specified in Article 16.

  3. Matters concerning the content of the services to be provided to the location-based service business provider shall be specified in Article 5 and Article 15.

  4. Matters concerning the grounds for retention and the retention period of data confirming the collection of location information shall be specified in Article 14.

  5. Matters concerning the method of collecting location information shall be specified in Article 13.

  6. Matters concerning the fees and conditions for the collection, use, and provision of location information shall be specified in Article 6 and Article 7.

  7. Matters concerning the purpose and period of retention of location information shall be specified in Article 14.

Article 12 (Company Information)

Pursuant to Article 18(1), Item 1 of the Act on the Protection and Use of Location Information, the Company’s name and contact information are as follows.

  1. Company Name: WATA AI Inc.

  2. CEO: Min-gyu Kim

  3. Business Registration Number: 138-86-03456

  4. Corporate Registration Number: 110111-7092458

  5. (Headquarters) Room 396, 269, Hongsan-ro, Wansan-gu, Jeonju-si, Jeollabuk-do

  6. (R&D Center · Main Business Office) Room 310, Woolim W-City, 9-22, Pangyo-ro 255beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do

  7. Main Telephone: 031-707-3717

  8. Email: info@watanow.com

  9. Website: https://www.wata-ai.com

  10. Date of Registration of Personal Location Information Business with the Korea Communications Commission: September 6, 2020

Pursuant to Article 18, Paragraph 1, Item 1 of the Act on the Protection and Use of Location Information, the company name and contact information are as follows:

  1. Company Name: WATA AI Inc.

  2. CEO: Min-gyu Kim

  3. Business Registration Number: 138-86-03456

  4. Corporate Registration Number: 110111-7092458

  5. (Headquarters) Room 396, 269, Hongsan-ro, Wansan-gu, Jeonju-si, Jeollabuk-do

  6. (R&D Center · Main Business Office) Room 310, Woolim W-City, 9-22, Pangyo-ro 255beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do

  7. Main Telephone: 031-707-3717

  8. Email: info@watanow.com

  9. Website: https://www.wata-ai.com

  10. Date of Registration of Personal Location Information Business with the Korea Communications Commission: September 6, 2020

Article 13 (Methods and Scope of Location Information Collection)

  1. The Company collects location information by the following methods.

    A. Automatic collection using positioning technologies such as LiDAR sensors, RFID, Wi-Fi, and beacons

    B. Collection through account connection on the Service platform (waton-view.wata-ai.com)

  2. The primary location information collected by the Company concerns movable objects within industrial sites, such as forklifts, robots, AMR/AGV, and other assets. The Company does not currently link forklift location information to users. If personal location information is to be processed, the Company will provide the relevant notice and obtain the required consent beforehand, and will process only the minimum information necessary to provide the Service.

  3. When the Company intends to collect location information or provide it to a location-based service provider, it shall specify this in these Terms and obtain consent from the location information subject. (Article 18(1) of the Act on the Protection and Use of Location Information)

  4. A location information subject may consent to or refuse only part of the collection, use, or provision. However, if consent to a required item is refused, use of the relevant function may be restricted.

  1. The Company collects location information in the following ways.

    A. Automatic collection through positioning technologies such as LiDAR sensors, RFID, and Wi-Fi/beacons

    B. Collection through account connection on the service platform (waton.wata-ai.com)

  2. The primary target of the location information collected by the Company is the location of mobile objects (forklifts, robots, AMR/AGV, assets, etc.) within industrial sites. Personal location information is collected only within the minimum scope necessary to achieve the purpose of service provision.

  3. If the Company intends to collect location information or provide it to a location-based service provider, it must specify this in these Terms and Conditions and obtain the consent of the subject of the location information (Article 18, Paragraph 1 of the Location Information Act).

  4. The subject of location information may consent to or refuse only a part of the consent for collection, use, and provision. However, if consent to essential items is refused, the use of the corresponding function may be restricted.

Article 14 (Purposes, Legal Basis, and Retention Period of Location Information)

  1. The Company collects and uses location information for the following purposes.

    A. Providing real-time location tracking, control, and monitoring services for objects and assets within industrial sites

    B. Providing dashboards, statistical analysis, and digital twin services based on location data

    C. Improving Service quality and developing new services

    D. Settlement and billing of Service fees

  2. Pursuant to Article 16(2) of the Act on the Protection and Use of Location Information, the Company automatically records and retains records verifying the collection, use, and provision of location information for six months.

  3. Location information is retained for the following periods.

    1. Original object location data and location history used to provide the Service: retained while the relevant workspace is maintained and destroyed without delay when the workspace is deleted. Cancellation of a subscription alone does not result in destruction of these data. When a user closes their account, that user’s personal information is destroyed; this does not result in destruction of all shared data in a workspace used by other members. Information that constitutes personal location information is subject to the separate destruction criteria in Article 18.

    B. Records verifying collection, use, and provision: six months (Article 16(2) of the Act on the Protection and Use of Location Information)

    C. Records relating to contracts, payments, and the supply of goods or services: where retention is required by applicable law, these records are stored separately for the legally prescribed period (five years for records subject to retention under the Act on the Consumer Protection in Electronic Commerce, Etc.). This does not mean that all original object location data and location history are retained for five years.

  1. The Company collects and uses location information for the following purposes:

    A. Providing real-time location tracking, control, and monitoring services for objects and assets within industrial sites

    B. Providing location data-based dashboards, statistical analysis, and digital twin services

    C. Improving service quality and developing new services

    D. Settling and billing service fees

  2. In accordance with Article 16, Paragraph 2 of the Location Information Act, the Company automatically records and preserves data confirming the collection, use, and provision of location information, and retains such data for 6 months.

  3. The retention period for location information is as follows:

    A. Location information for the purpose of service provision: Destroyed immediately after the termination of the service agreement (up to 1 year upon separate consent from the customer)

    B. Data confirming the collection, use, and provision: 6 months (Article 16, Paragraph 2 of the Location Information Act)

    C. Location information related to fee settlement purposes: 5 years after the completion of billing (Electronic Commerce Act)

Article 15 (Scope of Use and Provision of Location Information; Provision to Third Parties)

  1. The Company does not use location information beyond the scope specified or notified in these Terms or provide it to third parties. (Article 21 of the Act on the Protection and Use of Location Information)

  2. When the Company provides personal location information to a third party designated by the personal location information subject, it will inform the subject of the recipient and purpose and obtain consent in advance. It will also immediately notify the subject of the recipient, date and time, and purpose of each provision. (Article 19(2) and (3) of the Act on the Protection and Use of Location Information)

  3. In the following cases, location information may exceptionally be used or provided to a third party without the consent of the location information subject.

    A. Where records verifying collection, use, and provision are required for fee settlement

    B. Where information is processed so that a specific individual cannot be identified and is provided for statistical preparation, academic research, or market research

  1. The Company shall not use location information beyond the scope specified or notified in the Terms of Use, nor provide it to a third party. (Article 21 of the Location Information Act)

  2. If the Company provides location information to a location-based service provider or a third party, it shall immediately notify the subject of the location information of the recipient, the date of provision, and the purpose of provision. (Article 19, Paragraph 2 of the Location Information Act)

  3. In the following exceptional cases, the utilization or provision of location information to a third party is permitted without the consent of the location information subject.

    A. When confirmation data of collection, use, or provision is required for fee settlement

    B. When processed and provided in a form that does not identify a specific individual for statistical compilation, academic research, or market research purposes

Article 16 (Rights of Location Information Subjects)

  1. A location information subject may exercise the following rights at any time. (Article 24 of the Act on the Protection and Use of Location Information)

    A. Withdraw all or part of consent to the collection, use, and provision of location information

    B. Request temporary suspension of the collection, use, and provision of location information

    C. Request access to or notification of records verifying the collection, use, and provision of location information

    D. Request correction of any matter in records verifying the use and provision of location information that falls outside the scope of these Terms

  2. Requests to exercise the above rights may be made by email (info@watanow.com) or telephone (031-707-3717), and the Company will process the request without delay and notify the requester of the result.

  3. The Company will not impose any disadvantage on a location information subject for exercising these rights.

  1. The subject of location information may exercise the following rights at any time. (Article 24 of the Location Information Act)

    A. Withdrawal of consent, in whole or in part, to the collection, use, and provision of location information

    B. Request for temporary suspension of the collection, use, and provision of location information

    C. Request for access to or notification of materials confirming the fact of collection, use, and provision of location information

    D. Request for correction of matters that fall outside the scope of the Terms of Service among the materials confirming the fact of use and provision of location information

  2. Requests to exercise the above rights can be made via email (info@watanow.com) or phone (031-707-3717), and the Company will process them without delay and notify the results.

  3. The Company does not impose any disadvantages on the grounds of the subject of location information exercising their rights.

Article 17 (Rights of Guardians of Children Aged Eight or Under and Other Protected Persons)

  1. If a guardian of a child aged eight or under, an adult under guardianship, or a person with certain severe disabilities (collectively, “Children Aged Eight or Under, etc.”) consents to the use or provision of location information for the protection of life or physical safety, the Company will deem that the protected person has consented. (Article 26 of the Act on the Protection and Use of Location Information)

  2. A guardian who wishes to provide consent must submit to the Company a written consent form together with documentation proving guardian status.

  3. A guardian who consents to the use or provision of location information of a Child Aged Eight or Under, etc. may exercise all rights of the location information subject.

  1. The Company shall deem that the consent of the subject of the location information has been obtained if the person responsible for protection of children aged 8 or under, adult wards, or persons with certain severe disabilities (hereinafter referred to as "children aged 8 or under, etc.") consents to the use or provision of location information for the protection of their life or body. (Article 26 of the Act on the Protection and Use of Location Information)

  2. If the person responsible for protection wishes to consent, they must submit a written consent form to the Company accompanied by a document proving that they are the person responsible for protection.

  3. In the event that the person responsible for protection consents to the use or provision of location information of children aged 8 or under, etc., they may exercise all rights of the subject of location information.

Article 18 (Destruction of Location Information)

  1. When a workspace is deleted, the Company destroys its original object location data and location history without delay. When a user closes their account, the Company destroys that user’s personal information without delay. Cancellation of a subscription alone does not result in destruction of workspace data. If personal location information is processed, it is destroyed immediately once the purpose of its collection, use, or provision has been achieved, and is destroyed in accordance with applicable law when consent is withdrawn. However, confirmation records that must be retained by law and information for which there is another lawful ground for retention are stored separately according to the relevant basis and period and then destroyed.

  2. Methods of destruction are as follows.

    A. Electronic files: permanently deleted using a method that prevents recovery

    B. Records and paper documents: shredded or incinerated

  3. Records verifying the collection, use, and provision of location information are separately retained for six months pursuant to Article 16(2) of the Act on the Protection and Use of Location Information and then destroyed.

  1. The Company shall destroy location information without delay when the purpose of collection, use, or provision of location information has been achieved, the consent is withdrawn, or the service contract is terminated.
    (Article 23 of the Location Information Act)

  2. The destruction methods are as follows:

    A. Electronic file format: Permanently deleted using a method that prevents recovery

    B. Document/Paper format: Shredded using a shredder or incinerated

  3. Data confirming the collection, use, and provision of location information will be stored separately for 6 months and then destroyed in accordance with Article 16, Paragraph 2 of the Location Information Act.

Article 19 (Designation of Location Information Management Officer)

  1. The Company designates a Location Information Management Officer to protect the rights and interests of location information subjects and to handle complaints relating to location information.
    (Article 12-2 of the Act on the Protection and Use of Location Information)

  2. ■ Location Information Management Officer

      Affiliation: WATA AI Inc. Corporate R&D Center Position: Principal Researcher

    Name: Kim Byeong-ju Contact: dominic.dev@watanow.com / 031-707-3717


    ■ Location Information Protection Manager

      Affiliation: Corporate R&D Center Position: Senior Researcher

    Name: Park Seon-yong Contact: 031-707-3717

  3. The Location Information Management Officer oversees the collection, use, provision, and destruction of location information, inspects potential infringements, handles complaints, and performs supervisory duties.

  1. The Company designates a Location Information Protection Officer to protect the rights and interests of location information subjects and to handle complaints related to location information.
    (Article 12-2 of the Location Information Act)

  2. ■ Location Information Protection Officer

      Affiliation: WataAI Co., Ltd. Corporate R&D Center   Position: Principal Researcher

      Name: Byung-ju Kim   Contact: dominic.dev@watanow.com  /  031-707-3717


    ■ Location Information Security Manager

      Affiliation: Corporate R&D Center   Position: Senior Researcher

      Name: Seon-yong Park   Contact: 031-707-3717

  3. The Location Information Protection Officer takes overall responsibility for the collection, use, provision, and destruction of location information, conducts inspections for infringement activities, and performs complaint handling and supervision duties.

Article 20 (Technical and Administrative Safeguards for Location Information)

  1. The Company implements the technical and administrative measures prescribed by Article 16(1) of the Act on the Protection and Use of Location Information to prevent loss, theft, leakage, alteration, or damage of location information.

  2. Administrative measures: designation of a Location Information Management Officer; differentiated access rights by level; establishment of location information processing guidelines; maintenance of handling logs; and regular internal inspections at least once per year

  3. Technical measures: identification and authentication measures (passwords of at least eight characters); installation of firewalls and security groups; automatic electronic retention of access logs (at least one year); operation of security software; AES-256-GCM encryption for stored data; and SSL/TLS encryption for data in transit.

  1. The Company implements the technical and administrative measures specified in Article 16, Paragraph 1 of the Location Information Act to prevent the loss, theft, leakage, alteration, or damage of location information.

  2. Administrative Measures: Designation of a location information manager, differential granting of access permissions by stage, preparation of location information processing guidelines, operation of handling logs, and conducting regular self-inspections at least once a year

  3. Technical Measures: Identification and authentication methods (passwords of 8 or more characters), installation of firewalls and security groups, electronic and automatic preservation of access records (for 1 year or more), operation of security programs, AES-256-GCM storage encryption, and SSL/TLS transmission section encryption

Article 21 (Damages Relating to Location Information)

  1. A User may claim damages from the Company if the User suffers damage due to an act by the Company in violation of the Act on the Protection and Use of Location Information.

  2. The Company may not be exempted from liability under Paragraph 1 unless it proves that it acted without intent or negligence. (Article 27 of the Act on the Protection and Use of Location Information)


  1. If a user suffers damage due to the company's violation of the Act on the Protection and Use of Location Information, the user may claim damages from the company.

  2. The company cannot be exempted from the liability under paragraph 1 unless it proves that there was no intent or negligence. (Article 27 of the Act on the Protection and Use of Location Information)


Chapter 5 General Terms of Use

Article 22 (Management of ID and Password)

  1. Users must strictly manage and safeguard IDs and passwords issued by the Company and must not allow third parties to use them or lend, transfer, sell, or otherwise dispose of them.

  2. Users are responsible for damages arising from inadequate management of IDs or passwords or use by third parties.

  3. A User who discovers unauthorized use of an ID or password must immediately notify the Company and follow the Company’s instructions.

  4. The Company may suspend or delete an account that has not been accessed for one year or more after giving prior notice.

  1. Users must strictly manage and safeguard the ID and password issued by the Company, and must not allow third parties to use, lend, transfer, or trade them.

  2. The user is responsible for any damage caused by negligent management of the ID or password, or by third-party use.

  3. Upon discovering that an ID or password has been stolen, the user must immediately notify the Company and follow the Company's instructions.

  4. The Company may suspend or delete an account that has not been accessed for one year or more after prior notice.

Article 23 (Registration and Handling of User Information)

  1. Users must register accurate information and promptly update it if any error or change occurs.

  2. The Company may use information collected from users for Service development and quality improvement and will protect it in accordance with the Privacy Policy.

  1. Users must register accurate information and must promptly correct it if any errors or changes occur.

  2. The company may use the information collected from users for service development and quality improvement, and protects it in accordance with the privacy policy.


Article 24 (Prohibited Conduct)

Users must not engage in any of the following conduct.


  1. Conduct that violates laws, court judgments, decisions or orders, or administrative measures

  2. Fraudulent or threatening conduct against the Company or a third party

  3. Conduct that infringes a third party’s intellectual property rights, portrait rights, privacy, reputation, or other rights

  4. Conduct that places an excessive burden on the Service or related systems or involves unauthorized access

  5. Providing location information to a third party without the consent of the location information subject or using it for purposes other than those specified in these Terms

  6. Providing benefits to antisocial forces or similar organizations

  7. Other conduct that the Company deems inappropriate

Users must not engage in any of the following activities.


  1. Acts that violate laws, court judgments, decisions, orders, or administrative measures

  2. Fraudulent or threatening acts against the Company or a third party

  3. Acts that infringe upon the intellectual property rights, portrait rights, privacy, honor, or other rights of a third party

  4. Acts that place an excessive load on or gain unauthorized access to the Service or related systems

  5. Acts of providing location information to a third party without the consent of the subject of the location information, or using it for purposes other than those specified in the Terms of Use

  6. Acts of providing benefits to anti-social forces, etc.

  7. Other acts deemed inappropriate by the Company

Article 25 (Restrictions on Use and Termination)

  1. If the Company determines that a User has violated or is likely to violate these Terms, it may require the User to cease the violation. If the User fails to comply, the Company may suspend use, delete the account, terminate the agreement, or take other measures.

  2. A User remains responsible for obligations and liabilities owed to the Company under the service agreement even after measures such as suspension of use are taken.

  1. If the Company determines that a user has violated or is likely to violate these Terms and Conditions, the Company may request the suspension of the violating act. If the user does not comply, the Company may take measures such as suspension of use, account deletion, or termination of the contract.

  2. Even after measures such as suspension of use are taken, the user is not relieved of their obligations and liabilities to the Company under this User Agreement.

Article 26 (Damages and Disclaimer)

  1. The Company and users are liable only for direct and ordinary damages suffered by the other party due to a breach of these Terms and are not liable for damages arising from special circumstances.

  2. The Company is exempt from liability where it is unable to provide the Service due to force majeure events such as natural disasters, war, or service failures of telecommunications carriers.

  3. Damages arising from violations of the Act on the Protection and Use of Location Information are governed by Article 21.

  1. The Company and the User shall only be liable to compensate for direct and general damages suffered by the other party due to acts in violation of these Terms and Conditions, and shall not be liable for damages arising under special circumstances.

  2. The Company shall be exempt from liability if it is unable to provide services due to force majeure events, such as natural disasters, war, or service disruptions of key telecommunications service providers.

  3. Compensation for damages resulting from violations of the Location Information Act shall be governed by Article 21.

Article 27 (Confidentiality)

  1. The Company and users must treat non-public information disclosed without the other party’s written consent as confidential.

  2. In the event of a violation, the relevant information must be returned or destroyed without delay upon the other party’s request.

  1. The Company and the User must keep non-public information disclosed by the other party confidential without the other party's written consent.

  2. In the event of a violation, the relevant information must be returned or destroyed without delay upon the request of the other party.


Article 28 (Modification, Suspension, and Termination of Service)

  1. The Company may modify or add to the Service and will notify users 30 days in advance of any material change

  2. The Company may temporarily suspend the Service due to natural disasters, system maintenance, legal or regulatory measures, or similar reasons. In such cases, the fee will be reduced in proportion to the period of Service suspension.

  1. The Company may change or add to the details of the Service, and in the case of significant changes, users will be notified 30 days in advance.

  2. The Company may temporarily suspend the Service due to natural disasters, system maintenance, legal measures, or other reasons. In this case, the usage fee will be reduced or exempted in proportion to the duration of the service suspension.

Article 29 (Ownership of Rights)

  1. The systems related to the Service and all intellectual property rights therein belong to the Company or the party that licenses them to the Company.

  2. The Company grants users a non-exclusive right to use the Service to the extent necessary to use the Service.

  1. The systems and all intellectual property rights related to this service belong to the company or the party that grants a license to the company.

  2. The company grants the user a non-exclusive license to use the service within the scope necessary for its use.

Article 30 (Contact Methods)

  1. The Company may contact users by Service notices, email, SMS, or other methods the Company considers appropriate.

  2. Service-related inquiries and complaints may be submitted through the channels below.


    Customer Support

    Email: info@watanow.com

    Telephone: 031-707-3717

    Operating Hours: Weekdays 10:00–18:00 (excluding public holidays)

  1. Communication from the Company to the user will be conducted through methods deemed appropriate by the Company, such as service announcements, email, or SMS.

  2. Inquiries and complaints related to the service can be submitted through the channels below.

    Customer Center

      Email: info@watanow.com

      Phone: 031-707-3717

      Operating Hours: Weekdays 10:00 ~ 18:00 (excluding public holidays)

Article 31 (Prohibition on Assignment of Rights and Obligations; Business Transfer)

  1. Users may not assign rights or obligations under the service agreement to a third party or provide them as security without the Company’s written consent.

  2. If the Company transfers the business related to the Service to a third party or undergoes a merger or demerger, it may transfer its status, rights, obligations under the service agreement, and user information to the transferee or successor.

  1. Users may not assign or provide as collateral their rights and obligations under this Terms of Use to any third party without the prior written consent of the Company.

  2. In the event that the Company transfers, merges, or splits its business related to this Service to a third party, the status, rights, obligations, and user information under the Terms of Use may be transferred to the transferee or successor.

Article 32 (Exclusion of Antisocial Forces)

  1. The Company and users represent and warrant that they are not, and will not become, antisocial forces and undertake not to cooperate with or participate in such forces.

  2. If it is determined that the other party is in breach of the preceding paragraph, this agreement may be terminated immediately.

  1. The company and the user represent and warrant that they do not currently, and will not in the future, belong to anti-social forces, and they covenant not to cooperate with or participate in such forces.

  2. If it is revealed that the other party has violated the preceding paragraph, this Agreement may be terminated immediately.


Article 33 (Severability)

  1. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  1. Even if some provisions of these Terms are deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Article 34 (Governing Law and Jurisdiction)

  1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

  2. Any lawsuit relating to a dispute between the Company and a User shall be brought before the district court having jurisdiction over the User's address at the time the lawsuit is filed, or, if the User has no address, over the User's place of residence, as the exclusive court of jurisdiction.

  1. Even if some provisions of these Terms are deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Article 35 (Language and Order of Precedence)

  1. These Terms are originally drafted in Korean, and the English, Japanese, Vietnamese, and other translated versions are provided for the convenience of users.

  2. In the event of any discrepancy or difference in interpretation between a translated version and the Korean version, the Korean version shall prevail.

  1. Even if some provisions of these Terms are deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Supplementary Provisions

Article 1 (Effective Date) These Terms take effect on September 16, 2026.

Article 2 (Transitional Measures) These Terms also apply to users who entered into a service agreement before the effective date of these Terms, and the previous terms of service are replaced by these Terms

■ Business Information

Company Name: WATA AI Inc.

Main Telephone: 031-707-3717

Email: info@watanow.com

Website: https://www.wata-ai.com Service: https://waton-view.wata-ai.com


Article 1 (Enforcement Date) These Terms and Conditions shall come into force on April 1, 2026.

Article 2 (Transitional Measures) These Terms and Conditions shall also apply to users who have already entered into a user agreement prior to the enforcement of these Terms and Conditions,
and the existing Terms of Service shall be replaced by these Terms and Conditions.

■ Business Information

Company Name: WATA AI Inc.

Main Phone: 031-707-3717  
Email: info@watanow.com

Homepage: https://www.wata-ai.com

Service: https://waton-view.wata-ai.com


Article 1 (Effective Date) These Terms and Conditions shall take effect on April 1, 2026.

Article 2 (Transitional Measures) These Terms and Conditions shall also apply to users who have already entered into a service agreement prior to the enforcement of these Terms and Conditions,
and the existing Service Terms and Conditions shall be replaced by these Terms and Conditions.

■ Business Information

Company Name: WATA AI Inc.

Representative Phone: 031-707-3717  
Email: info@watanow.com

Website: https://www.wata-ai.com   Service: https://waton-view.wata-ai.com