April 1, 2026
These terms and conditions define the necessary rights, obligations, responsibilities, terms of use, and procedures for users of the "WATON AI Cloud Spatial Management Platform" (hereinafter referred to as the 'Service') provided by WATA AI Co., Ltd. (hereinafter referred to as the 'Company').
※ These terms and conditions include matters to be observed as a personal location information business operator registered with the Korea Communications Commission in accordance with the 「Act on the Protection and Use of Location Information」, and payment, cancellation, and refund matters in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」.
Chapter 1: General Provisions
Article 1 (Purpose)
This agreement aims to define the rights and obligations between the company and the contractor regarding the services provided by the company.
The company and the contractor shall comply with the laws and faithfully perform the obligations under this agreement in accordance with the principle of good faith.
Article 2 (Definition of Terms)
The definitions of terms used in these Terms and Conditions are as follows:
"Service" means the AI logistics and space management platform "WATON" (waton-view.wata-ai.com) provided by the Company and all related additional services.
"User" means an individual or corporate entity (including corporate representatives) who agrees to these Terms and Conditions and enters into a contract for use with the Company.
"Subscription Service" means a method of using the service by paying a monthly usage fee.
"Regular Subscription" means a subscription method where the usage fee is automatically paid every month through the payment method designated by the User.
"Pricing Plan" means the service plan provided by the Company, such as WATON View, WATON Link, and WATON Maestro.
"Location Information" means information regarding the place where a mobile object or individual exists or existed at a specific time, positioned using telecommunications facilities and telecommunications line facilities. (Article 2, Paragraph 1 of the Location Information Act)
"Personal Location Information" means location information of a specific individual. (Article 2, Paragraph 2 of the Location Information Act)
"Location Information Manager" means the person within the Company in charge of managing the collection, storage, and use of location information.
Article 3 (Effect and Change of Terms)
These Terms and Conditions shall become effective upon being posted and announced on the Company's website (wata-ai.com) and service screens.
The Company may amend these Terms and Conditions within the scope not violating relevant laws and regulations. In the event of an amendment, it will be announced 15 days prior to the effective date, and in the case of amendments unfavorable to the user, individual notification will be made via email, etc., 30 days prior to the effective date.
In the case of amendments to the Terms and Conditions in accordance with the Act on the Protection and Use of Location Information, the contents of and reasons for the amendment will be disclosed on the website and displayed using font sizes and colors, etc., so that users can easily check them.
If a user does not express their refusal from the date of announcement or notification until 7 days after the effective date of the amendment, they shall be deemed to have approved the amended Terms and Conditions.
Article 4 (Conclusion of Use Agreement)
The application for use is made when the user agrees to these Terms and Conditions and completes the membership registration application.
The service contract is concluded at the time the company accepts the application. The company may refuse acceptance or subsequently terminate the service contract in any of the following cases:
A. If the real name is not used or false information is entered
B. If the application is made by stealing someone else's information
C. If other conditions for application set by the company are not met
A 30-day free trial is provided upon new registration, and after the free trial period ends, you can choose either to switch to a paid plan or to terminate the service use.
Chapter 2: Service Content and Fees
Article 5 (Details of Services)
The Company provides services under the following categories:
A. Digital Twin Map Production: Indoor 3D map creation service for logistics warehouses and industrial sites
B. Control and Monitoring Platform: Real-time location tracking and monitoring service for mobile assets such as forklifts, robots, and AMR/AGV
C. AI Vision Kit Integration: LiDAR-based object recognition, and logistics information collection and analysis services
D. Data Dashboard: Location data-based visualization and statistics service
E. System Integration: API integration service with logistics systems such as WMS, WCS, ACS, and RCS
The specific details and specifications of the service vary depending on the pricing plan, and can be checked on the Company's website (wata-ai.com/pricing).
Article 6 (Plans and Usage Fees)
The subscription plans and monthly fees provided by the company are as follows. (VAT excluded)
The monthly subscription fee for the AI Vision Kit is billed separately at 500,000 KRW/month per forklift.
Initial setup costs (digital twin map creation, platform setup, system integration, etc.) are calculated separately based on the pricing plan and site specifications, and will be finalized upon contract execution.
Fees and conditions regarding the collection, use, and provision of location information are subject to the provisions of this Article and Article 7. (Article 12, Paragraph 1 of the Act on the Protection and Use of Location Information)
In the event of a fee change, the Company will notify users via a website announcement and email notification 30 days prior to the effective date of the change.
Chapter 3: Payment, Cancellation, and Refund
Article 7 (Payment Method)
Users may pay the usage fee using any of the following methods.
A. Credit Card / Debit Card: Payment through major domestic and international card companies
B. Account Transfer: Real-time account transfer
C. Virtual Account: Deposit into a virtual account issued by the Company
Payments are processed through a PG (Payment Gateway) company, and the Company does not directly store payment-related personal information (card numbers, account numbers, etc.).
Users may select one of the following two payment methods.
A. Short-term payment (1 month): A method of paying the usage fee for the corresponding month in a lump sum
B. Regular Subscription: A method in which payments are automatically billed each month using the payment method registered by the user. Users may cancel their regular subscription at any time,
and the cancellation request must be completed at least 7 days prior to the next billing date.In the case of virtual account payments, the virtual account will automatically expire if the deposit deadline (3 business days from the date of issuance) passes.
Upon completion of the payment, the Company shall issue a payment confirmation email and an electronic tax invoice (or receipt) to the user.
Article 8 (Billing and Payment of Usage Fees)
The monthly subscription fee is billed regularly every month based on the service start date.
In the case of a regular subscription, if the payment date does not exist in the applicable month, the payment will be processed on the last day of that month.
If the user's payment fails due to reasons such as insufficient balance in the payment method or exceeding the card limit, the Company will notify the user, and if repayment is not made within 5 business days after notification, the use of the service may be suspended.
If unpaid usage fees occur, service use may be restricted until the user pays the unpaid amount.
Article 9 (Cancellation and Termination of Service)
Users can apply to cancel the service (cancel the subscription) at any time. Cancellation requests can be made through My Page within the service or via the Customer Center (Email: info@watanow.com).
Applications for subscription cancellation must be completed at least 7 days before the next payment date, and if the cancellation request is completed, the service will be terminated at the end of the current subscription period.
Initial setup costs (digital twin map creation, platform setup, system integration, etc.) are in principle non-cancelable and non-refundable once the service has commenced, due to the nature of the service. However, in the case of cancellation prior to commencement, a full refund will be provided.
No separate fees will be charged if you apply to cancel during the free trial period (30 days).
Article 10 (Refund Policy)
The service is a digital content (subscription SaaS service) pursuant to Article 17 of the 「Act on the Consumer Protection in Electronic Commerce, etc.」 and Article 28 of the 「Content Industry Promotion Act」, and the following refund policy applies.
A. Refund Policy
① If you have not used the service at all within 7 days from the payment date, a full refund of the payment amount will be issued.
② If you have partially used the service within 7 days from the payment date, a refund will be issued after deducting an amount proportional to the number of days used,
and the refund amount is calculated as follows: Refund Amount = Payment Amount – (Payment Amount ÷ Number of days in the corresponding month × Number of days used)③ No refunds are available after 7 days from the payment date.
However, this excludes cases where the service is not provided due to reasons attributable to the Company.④ In the case of regular subscriptions, refunds for the remaining period based on the time of cancellation will not be provided.
(According to the characteristics of digital content services that have already started being provided)
In the event that the service is not normally provided due to reasons attributable to the Company (server failure, service error, etc.), the fee will be reduced or refunded in proportion to the duration of the failure.
Refunds are, in principle, processed using the same payment method used at the time of purchase (card cancellation, bank transfer refund, etc.), and refund processing may take up to 5 to 10 business days.
Please submit refund requests via email (info@watanow.com) or through the customer center (031-707-3717).
Article 11 (Handling of Overpayments and Incorrect Payments)
In the event of an overpayment or double payment, the Company will verify it and immediately issue a full refund.
If a user discovers a payment error, please report it via email (info@watanow.com) or phone (031-707-3717).
Chapter 4: Location Information Provisions
Compliance with Statutory Requirements for Terms and Conditions of Use (Article 18, Paragraph 1 of the Location Information Act)
Matters concerning the trade name, address, telephone number, and other contact details of the location information business provider shall be specified in Article 12.
Matters concerning the rights of the subject of location information and their legal representative, as well as the method of exercising those rights, shall be specified in Article 16.
Matters concerning the content of the services to be provided to the location-based service business provider shall be specified in Article 5 and Article 15.
Matters concerning the grounds for retention and the retention period of data confirming the collection of location information shall be specified in Article 14.
Matters concerning the method of collecting location information shall be specified in Article 13.
Matters concerning the fees and conditions for the collection, use, and provision of location information shall be specified in Article 6 and Article 7.
Matters concerning the purpose and period of retention of location information shall be specified in Article 14.
Article 12 (Company Information)
Pursuant to Article 18, Paragraph 1, Item 1 of the Act on the Protection and Use of Location Information, the company name and contact information are as follows:
Company Name: WATA AI Inc.
CEO: Min-gyu Kim
Business Registration Number: 138-86-03456
Corporate Registration Number: 110111-7092458
(Headquarters) Room 396, 269, Hongsan-ro, Wansan-gu, Jeonju-si, Jeollabuk-do
(R&D Center · Main Business Office) Room 310, Woolim W-City, 9-22, Pangyo-ro 255beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do
Main Telephone: 031-707-3717
Email: info@watanow.com
Website: https://www.wata-ai.com
Date of Registration of Personal Location Information Business with the Korea Communications Commission: September 6, 2020
Article 13 (Method and Scope of Collection of Location Information)
The Company collects location information in the following ways.
A. Automatic collection through positioning technologies such as LiDAR sensors, RFID, and Wi-Fi/beacons
B. Collection through account connection on the service platform (waton.wata-ai.com)
The primary target of the location information collected by the Company is the location of mobile objects (forklifts, robots, AMR/AGV, assets, etc.) within industrial sites. Personal location information is collected only within the minimum scope necessary to achieve the purpose of service provision.
If the Company intends to collect location information or provide it to a location-based service provider, it must specify this in these Terms and Conditions and obtain the consent of the subject of the location information (Article 18, Paragraph 1 of the Location Information Act).
The subject of location information may consent to or refuse only a part of the consent for collection, use, and provision. However, if consent to essential items is refused, the use of the corresponding function may be restricted.
Article 14 (Purpose of Processing, Basis for Retention, and Retention Period of Location Information)
The Company collects and uses location information for the following purposes:
A. Providing real-time location tracking, control, and monitoring services for objects and assets within industrial sites
B. Providing location data-based dashboards, statistical analysis, and digital twin services
C. Improving service quality and developing new services
D. Settling and billing service fees
In accordance with Article 16, Paragraph 2 of the Location Information Act, the Company automatically records and preserves data confirming the collection, use, and provision of location information, and retains such data for 6 months.
The retention period for location information is as follows:
A. Location information for the purpose of service provision: Destroyed immediately after the termination of the service agreement (up to 1 year upon separate consent from the customer)
B. Data confirming the collection, use, and provision: 6 months (Article 16, Paragraph 2 of the Location Information Act)
C. Location information related to fee settlement purposes: 5 years after the completion of billing (Electronic Commerce Act)
Article 15 (Scope of Use and Provision of Location Information and Provision to Third Parties)
The Company shall not use location information beyond the scope specified or notified in the Terms of Use, nor provide it to a third party. (Article 21 of the Location Information Act)
If the Company provides location information to a location-based service provider or a third party, it shall immediately notify the subject of the location information of the recipient, the date of provision, and the purpose of provision. (Article 19, Paragraph 2 of the Location Information Act)
In the following exceptional cases, the utilization or provision of location information to a third party is permitted without the consent of the location information subject.
A. When confirmation data of collection, use, or provision is required for fee settlement
B. When processed and provided in a form that does not identify a specific individual for statistical compilation, academic research, or market research purposes
Article 16 (Rights of Location Information Subjects)
The subject of location information may exercise the following rights at any time. (Article 24 of the Location Information Act)
A. Withdrawal of consent, in whole or in part, to the collection, use, and provision of location information
B. Request for temporary suspension of the collection, use, and provision of location information
C. Request for access to or notification of materials confirming the fact of collection, use, and provision of location information
D. Request for correction of matters that fall outside the scope of the Terms of Service among the materials confirming the fact of use and provision of location information
Requests to exercise the above rights can be made via email (info@watanow.com) or phone (031-707-3717), and the Company will process them without delay and notify the results.
The Company does not impose any disadvantages on the grounds of the subject of location information exercising their rights.
Article 17 (Rights of Persons Responsible for the Protection of Children Under the Age of 8, etc.)
The Company shall deem that the consent of the subject of the location information has been obtained if the person responsible for protection of children aged 8 or under, adult wards, or persons with certain severe disabilities (hereinafter referred to as "children aged 8 or under, etc.") consents to the use or provision of location information for the protection of their life or body. (Article 26 of the Act on the Protection and Use of Location Information)
If the person responsible for protection wishes to consent, they must submit a written consent form to the Company accompanied by a document proving that they are the person responsible for protection.
In the event that the person responsible for protection consents to the use or provision of location information of children aged 8 or under, etc., they may exercise all rights of the subject of location information.
Article 18 (Destruction of Location Information)
The Company shall destroy location information without delay when the purpose of collection, use, or provision of location information has been achieved, the consent is withdrawn, or the service contract is terminated.
(Article 23 of the Location Information Act)The destruction methods are as follows:
A. Electronic file format: Permanently deleted using a method that prevents recovery
B. Document/Paper format: Shredded using a shredder or incinerated
Data confirming the collection, use, and provision of location information will be stored separately for 6 months and then destroyed in accordance with Article 16, Paragraph 2 of the Location Information Act.
Article 19 (Designation of Location Information Manager)
The Company designates a Location Information Protection Officer to protect the rights and interests of location information subjects and to handle complaints related to location information.
(Article 12-2 of the Location Information Act)■ Location Information Protection Officer
Affiliation: WataAI Co., Ltd. Corporate R&D Center Position: Principal Researcher
Name: Byung-ju Kim Contact: dominic.dev@watanow.com / 031-707-3717
■ Location Information Security Manager
Affiliation: Corporate R&D Center Position: Senior Researcher
Name: Seon-yong Park Contact: 031-707-3717
The Location Information Protection Officer takes overall responsibility for the collection, use, provision, and destruction of location information, conducts inspections for infringement activities, and performs complaint handling and supervision duties.
Article 20 (Technical and Administrative Measures for Protection of Location Information)
The Company implements the technical and administrative measures specified in Article 16, Paragraph 1 of the Location Information Act to prevent the loss, theft, leakage, alteration, or damage of location information.
Administrative Measures: Designation of a location information manager, differential granting of access permissions by stage, preparation of location information processing guidelines, operation of handling logs, and conducting regular self-inspections at least once a year
Technical Measures: Identification and authentication methods (passwords of 8 or more characters), installation of firewalls and security groups, electronic and automatic preservation of access records (for 1 year or more), operation of security programs, AES-256-GCM storage encryption, and SSL/TLS transmission section encryption
Article 21 (Compensation for Damages Related to Location Information)
If a user suffers damage due to the company's violation of the Act on the Protection and Use of Location Information, the user may claim damages from the company.
The company cannot be exempted from the liability under paragraph 1 unless it proves that there was no intent or negligence. (Article 27 of the Act on the Protection and Use of Location Information)
Chapter 5 General Terms of Use
Article 22 (Management of ID and Password)
Users must strictly manage and safeguard the ID and password issued by the Company, and must not allow third parties to use, lend, transfer, or trade them.
The user is responsible for any damage caused by negligent management of the ID or password, or by third-party use.
Upon discovering that an ID or password has been stolen, the user must immediately notify the Company and follow the Company's instructions.
The Company may suspend or delete an account that has not been accessed for one year or more after prior notice.
Article 23 (Registration and Handling of User Information)
Users must register accurate information and must promptly correct it if any errors or changes occur.
The company may use the information collected from users for service development and quality improvement, and protects it in accordance with the privacy policy.
Article 24 (Prohibited Acts)
Users must not engage in any of the following activities.
Acts that violate laws, court judgments, decisions, orders, or administrative measures
Fraudulent or threatening acts against the Company or a third party
Acts that infringe upon the intellectual property rights, portrait rights, privacy, honor, or other rights of a third party
Acts that place an excessive load on or gain unauthorized access to the Service or related systems
Acts of providing location information to a third party without the consent of the subject of the location information, or using it for purposes other than those specified in the Terms of Use
Acts of providing benefits to anti-social forces, etc.
Other acts deemed inappropriate by the Company
Article 25 (Restrictions on Use and Termination of Agreement)
If the Company determines that a user has violated or is likely to violate these Terms and Conditions, the Company may request the suspension of the violating act. If the user does not comply, the Company may take measures such as suspension of use, account deletion, or termination of the contract.
Even after measures such as suspension of use are taken, the user is not relieved of their obligations and liabilities to the Company under this User Agreement.
Article 26 (Compensation for Damages and Indemnification)
The Company shall be exempt from liability if it is unable to provide services due to force majeure events, such as natural disasters, war, or service disruptions of key telecommunications service providers.
Compensation for damages resulting from violations of the Location Information Act shall be governed by Article 21.
Article 27 (Confidentiality)
The Company and the User must keep non-public information disclosed by the other party confidential without the other party's written consent.
In the event of a violation, the relevant information must be returned or destroyed without delay upon the request of the other party.
Article 28 (Modification, Suspension, and Termination of Service)
The Company may change or add to the details of the Service, and in the case of significant changes, users will be notified 30 days in advance.
The Company may temporarily suspend the Service due to natural disasters, system maintenance, legal measures, or other reasons. In this case, the usage fee will be reduced or exempted in proportion to the duration of the service suspension.
Article 29 (Attribution of Rights)
The company grants the user a non-exclusive license to use the service within the scope necessary for its use.
Article 30 (Method of Contact)
Communication from the Company to the user will be conducted through methods deemed appropriate by the Company, such as service announcements, email, or SMS.
Inquiries and complaints related to the service can be submitted through the channels below.
Customer CenterEmail: info@watanow.com
Phone: 031-707-3717
Operating Hours: Weekdays 10:00 ~ 18:00 (excluding public holidays)
Article 31 (Prohibition of Assignment of Rights and Obligations and Business Transfer)
Users may not assign or provide as collateral their rights and obligations under this Terms of Use to any third party without the prior written consent of the Company.
In the event that the Company transfers, merges, or splits its business related to this Service to a third party, the status, rights, obligations, and user information under the Terms of Use may be transferred to the transferee or successor.
Article 32 (Exclusion of Anti-Social Forces)
The company and the user represent and warrant that they do not currently, and will not in the future, belong to anti-social forces, and they covenant not to cooperate with or participate in such forces.
If it is revealed that the other party has violated the preceding paragraph, this Agreement may be terminated immediately.
Article 33 (Severability)
Even if some provisions of these Terms are deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.